Store Policy

Intended Use & Legal Compliance

Our ice pollen extraction machines are designed for legal use only. It is the customer’s responsibility to ensure compliance with all local, state, and federal laws regarding the use of our products. We do not condone or support illegal activities, and we will not be held responsible for misuse of our equipment. By purchasing our products, you agree to use them in accordance with all applicable laws and regulations.

Authorized Resellers

At ICE MAGIC we sell our ice pollen extraction machines exclusively through authorized resellers to ensure product quality, authenticity, and expert support. Purchasing from unauthorized sellers may void warranty coverage and limit customer support.

Looking for an authorized reseller near you? Email us TheIceMagicUSA@gmail.com

Warranty Policy

We stand behind the quality of our machines. All products come with a 1 Year limited warranty, covering manufacturing defects and faulty components. The warranty does not cover:

Normal wear and tear
Damage due to misuse, neglect, or unauthorized modifications
Issues caused by improper maintenance or third-party repairs

For warranty claims, contact the reseller you purchased from or email TheIceMagicUSA@gmail.com with proof of purchase.

Returns & Exchanges

Since we sell through authorized resellers, return and exchange policies may vary by reseller. Please check with your original seller for their return policy. If you experience issues with your machine, our support team is happy to assist.

Reach out to TheIceMagicUSA@gamil.com with your order details and product serial number.

Shipping & Delivery

All shipping, tracking, and delivery inquiries should be directed to the reseller where you made your purchase. However, if you encounter any shipping-related concerns, feel free to contact us for guidance.

Customer Support

We’re committed to ensuring you get the best performance from your ice pollen extraction machine. For product troubleshooting, maintenance tips, or general inquiries, reach out to

Our support team at: TheIceMagic@gmail.com

Become An Authorized Reseller

Interested in becoming an authorized reseller of our premium ice pollen extraction machines?

We partner with reputable businesses to ensure our products are sold andsupported by knowledgeable professionals.

Why Partner with Us?

Access to high-quality, in-demand products
Competitive wholesale pricing and bulk order discounts
Ongoing product support and training
Exclusive marketing and promotional materials

Reseller Requirements

To maintain the integrity of our brand, we carefully select resellers who meet the following criteria:

✔ Established business in the Grow Industry
✔ Ability to provide customer support and service
✔ Compliance with all local laws and regulations
✔ Commitment to representing our brand professionally and ethically

How to Apply
To apply for an authorized reseller account, email us at TheIceMagicUSA@gmail.com with the following details:

Business Name & Contact Information
Business License or Tax ID
Website & Social Media (if applicable)
Sales/Distribution Region
Any Additional Information About Your Experience in the Industry

Once submitted, our team will review your application and respond within 30 business days. We look forward to partnering with you!